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New state tariff change in the electricity bill 1 June 2021
It is a reform approved by the Spanish government’s Ministry for Ecological Transition and the Demographic Challenge, together with the National Commission for Markets and Competition (CNMC).
At the Spanish level, tariffs (which are set by the CNMC and are used to pay for the transmission and distribution network) are separated from charges (which are set by the Ministry and are used to cover system costs that depend on energy policy). The CNMC (Comisión Nacional de los Mercados y la Competencia) has decided to distribute the cost of the grid among the users, and to group them by voltage and power level. Another CNMC criterion has been to distribute the cost by hourly periods, in order to encourage energy demand during off-peak hours and thus improve efficiency in the use of the transmission and distribution grid. On the other hand, there is a desire to promote electrification (also in air conditioning and mobility).
In conclusion, with these changes the government seeks to raise consumer awareness so that consumers are responsible for making their electricity bills cheaper or more expensive.
YES, to you and to all people with an electricity supply contract, regardless of the electricity company that bills you.
All electricity suppliers have had to adapt to this new structure, an important change, in which not only the electricity companies have had to adapt, but also the distributors, who are responsible for reading consumers’ meters, as it is a global change for the whole of Spain.
In addition, the government adds a new regulated cost, the Charges, which will be added to the rest of the costs of the electricity bill.
In conclusion, the price of power (fixed term) falls and the price of energy (variable term or consumption) rises.
Tariffs for supplies of up to 15kw of contracted power are unified in a new access tariff called 2.0TD (i.e. all consumers on tariffs 2.0A, 2.0DHA, 2.0DHS, 2.1A, 2.1DHA and 2.1DHS will now have the 2.0TD tariff).
They will also have 3 different energy tranches (depending on the time of day) and 2 different power tranches. The HIGHEST period will have the most expensive prices, the MIDDLE period will have average prices and the LOWEST period will have the cheapest prices.
- PEAK schedule (high prices): Working hours from 10:00h to 14:00h and from 18:00h to 22:00h.
- MEDIUM schedule: (average prices): Weekdays from 08:00h to 10.00h, from 14:00h to 18:00h and from 22:00h to 00.00h.
- LOWEST schedule (cheaper prices): Working hours from 00.00 to 08:00h and on Saturdays, Sundays and national holidays.
All 3.0A access tariffs will be changed to 3.0TD tariffs, with 6 power and 6 energy tranches, and will also be billed in six hourly tranches depending on the season. For more information call us free on 900 877 555.
- The fixed power term, which depends on the contracted power: this is a fixed cost depending on the power you have contracted.
- The energy term: this is a variable cost, the amount depends on the energy you have consumed at any given moment (according to the new established time slots).
- The cost of renting metering equipment or meters
- In some cases you may have value-added services (maintenance or various insurances).
- Finally, taxes.
Regarding the fixed power term: According to the government’s indications, consumers who are able to reduce their power during peak periods will be able to reduce their electricity bills even further. In any case, it is not advisable to lower the power until you have at least a two or three bills with the new structure, so that you can better assess whether it is really possible to lower some of the power without the lights constantly going off in your home.
Regarding the variable term or consumption: According to the government, consumers who are able to shift a large part of their consumption to the early morning or weekends will be able to reduce their electricity bills.
Taking into account the difficulty to stop consuming on weekdays, we advise you to at least avoid the PEAK hours, which are both in the mornings from 10:00 to 14:00 hours and in the evenings from 18:00 to 22:00 hours.
As far as possible, avoid the use of energy-consuming household appliances during peak hours, such as washing machines, dishwashers, electric hobs, ovens, irons, air-conditioning or electric heating.
Anything you can put on after midnight or on weekends will help keep your electricity bill down.
Knowing that this is really difficult, at least avoid peak hours on weekdays as much as possible, otherwise, the higher price to be paid for energy can far outweigh the lower price to be paid for the fixed term and raise your electricity bill.
Despite the new costs that the Government has included in this new tariff structure, at Luz Solidaria we continue with our philosophy of helping and attending to the consumer, being sustainable and continuing to help in solidarity projects, mainly focusing on all those Foundations that already collaborate with Luz Solidaria.
As soon as we have some background information, i.e. the consumer already has two or three bills with this new structure in which we can analyse their consumption profile and their power, we will carry out free studies for all Luz Solidaria customers who wish to do so in order to try to optimise their power so that they can at least reduce their fixed term costs a little.
From Luz Solidaria, we are aware that it is a big change and also complex, unfortunately it is totally imposed by the Government and we cannot do anything other than translate what is published by Law, but we will always try to help and clarify any doubts to our consumers in the easiest and simplest way possible, and as we are doing so far, we will always recommend the best option for each of them in a totally personalised way.
We currently operate in the entire peninsula, neither in the islands, nor in Ceuta, nor in Melilla.
At Luz Solidaria we offer you the best tariff and we charge you exactly the same price that your energy costs us in the wholesale market plus a small margin that we use for charitable purposes. Furthermore, as a social enterprise, we combine serving the most vulnerable populations on the planet with the principles of entrepreneurship and good practices in the private sector to create a fairer, more equitable and sustainable world. In other words, we prioritise social impact over economic profit.
At Luz Solidaria we give you the choice between having a fixed price for your kWh or the option of a variable price depending on the market.
Luz Solidaria only supplies 100% renewable energy; and every year, the CNMC (Comisión Nacional de los Mercados y la Competencia) certifies this, indicating which supply points have 100% renewable energy.
With Luz Solidaria you don’t pay more for consuming renewable energy. The price we offer you already includes the renewable origin and the certificates that prove it.
We allocate it entirely to charitable projects.
NO, you can choose to become a member and 100% of your membership will go to charity projects. If you also contract your electricity with us, your contribution will multiply every month without it costing you any more (simply by doing what you already do, paying for electricity).
No. Every week thousands of users change electricity companies and nobody is left without electricity. It is an administrative procedure, and we do it ourselves.
In the event of a breakdown, you can contact the distribution company responsible for the electricity supply in your area directly or call us on Luz Solidaria’s 24-hour breakdown hotline and we will deal with the distribution company on your behalf. All your Luz Solidaria bills will include the breakdown telephone number of the distributor assigned to your supply point. Luz Solidaria also undertakes to deal with any complaint and we act as intermediaries with the distribution company in the event of supply quality problems.
Below are the 24-hour telephone numbers of the 5 main distributors, as well as Luz Solidara’s free 24-hour telephone number for breakdowns:
- Endesa: 900 878 119
- Iberdrola: 900 171 171 / 902 20 15 20
- Gas Natural Fenosa: 900 111 999 / 900 333 999
- Hidrocantábrico (HC): 900 907 001
- E.on / Viesgo: 900 118 866 / 900 101 051
- Luz Solidaria Breakdowns line: 800 906 146
The distribution companies are responsible for guaranteeing the electricity supply and any incident or breakdown related to the supply.
Commercialisation companies such as Luz Solidaria have the obligation to accurately manage the price of the bills according to the agreed tariffs, to attend to our customers and to be the interlocutors with the distribution companies to request a change of power or to complain about a problem with the meter reading.
If you have any doubts, queries or complaints about your contract, your electricity bill or the service you have received, you can contact our Customer Service via the following mailbox: firstname.lastname@example.org, the free telephone number 900 877 555 or by writing to LUZ SOLIDARIA S.L., Passeig del Ferrocarril 335, 3º4ª, 08860, Castelldefels (Barcelona)
Luz Solidaria is a member of the National and Regional Consumer Arbitration Systems, with the aim of providing a fast and free means of conflict resolution, and an alternative to the courts of justice, for the discrepancies that may arise with its customers in the development of their activities. If a complaint is not resolved within one (1) month or if the customer’s expectations are not met, the customer may submit the complaint to the Consumer Arbitration Boards in the Autonomous Communities and, where appropriate, to the National Consumer Arbitration Board as an accredited alternative dispute resolution entity in consumer matters, in compliance with the requirements established by Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 and the national transposition provisions.
In the following link you will find a list of the Arbitration Boards to which Luz Solidaria is adhered: List of Arbitration Boards to which Luz Solidaria is adhered to.
The right of withdrawal allows you to cancel your contract with Luz Solidaria within 14 calendar days from the date of the contract without having to justify your decision and without penalty of any kind. However, if your supply point has been active with Luz Solidaria before your cancellation request, you will have to pay the consumption, valued at market price, for the days that we have supplied you.
If you wish to exercise your right of withdrawal, you can inform us in the following ways:
- Email: email@example.com
- Telephone: 900 877 555
- Adress: Luz Solidaria S.L., Passeig del Ferrocarril, 335, 3º4ª 08860 Castelldefels, Barcelona
You can use the model withdrawal form attached to the contract and included in the pre-contractual information, although its use is not compulsory.